Handling Difficult Personalities at Your Barn or Stable

Stable Management by Colleen B. Litof March 17, 2016 –

There’s an old saying among people who make their living around horses: “It isn’t the horses…it’s the people!” If you own or run a boarding, lesson and/or training barn, chances are good that you’ve encountered at least one (if not all) of the following: helicopter parent, control freak, game player, habitual “borrower,” late-payer and/or time monopolizer. How do you deal with all these types of people and still get your work done while maintaining your sanity? The secret lies in creating and respecting boundaries.  

“Establishing clear boundaries for yourself and your business operation, and operating within those parameters using a combination of authority and finesse, is going to be your best bet for dealing with most types of difficult personalities and situations,” advised Kathy Hayes-Bloch, MSW, LCSW, a private counselor with a successful practice based in Fairfield County, Connecticut. “This is true no matter how different these issues seem to be on the surface.”

Manager, Know Thyself

Developing good customer relationships begins with knowing yourself. How do you tend to deal with complaints, confrontation and conflict? Do you have an avoidant personality, or an aggressive, reactionary style? Do you tend to take things personally, or are you good at understanding when a client’s problem is with a specific situation or issue rather than with you? What is your preferred method of Read More

You will find lots of great information on the Stable Management website!

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June 26, 2016

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