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Keeping The Peace – Keys to a Healthy Barn Dynamic

The Equine Chronicle by Erica Greathouse December 2015 Anyone who has been part of a competitive show barn knows, that at times, drama and conflict can make it feel like you’re in the middle of a reality television show. However, unlike reality TV, barn drama is less than entertaining and can cause a myriad of […]

7 Customer Service Lessons from Amazon CEO Jeff Bezos

SalesForce.com by Kevin Baldacci June 2013 The latest results from the American Customer Satisfaction Index reveals Amazon.com as the reigning and undisputed champ in both Internet retailing and across the entire department in overall customer satisfaction. Amazon’s CEO, Jeff Bezos perhaps more than any business leader has taken the philosophy of truly caring for the customer and ushered […]